Cancellation Policy

This Cancellation and Refund Policy applies to all bookings made with Land of Sand Adventure for quad biking, buggy tours, horse riding, camel rides, sandboarding and desert evening experiences in Agadir, Morocco. We have designed it to be fair to both our guests and our small local team.

1. If you need to cancel your booking

We understand that travel plans can change. The cancellation options available to you depend on how much notice you give us:

• More than 48 hours before the activity: full refund or free rescheduling to another available date
• 24 to 48 hours before the activity: 50% refund or free rescheduling to another available date
• Less than 24 hours before the activity: no refund, but rescheduling may be offered at our discretion depending on the reason and our availability
• No-show without notice: the full booking fee is forfeited

To cancel or reschedule, contact us as early as possible on WhatsApp or by phone at +212 6 61 37 47 73. Please quote your booking reference (format LOSA-YYYY-######) so we can locate your reservation quickly.

2. If we cancel your booking

If we are unable to run your activity for any reason within our control, you will be offered:

• An alternative date or time for the same activity
• An alternative activity of equivalent value
• A full refund of anything you have paid us

The choice is yours. We will process refunds within 5 to 10 business days using the same payment method where possible.

3. Weather and safety cancellations

Agadir enjoys excellent weather year-round, but occasionally conditions make an activity unsafe. We may cancel or modify a trip because of:

• Heavy rain or flooding that makes sand tracks impassable
• Strong winds that create unsafe riding conditions
• Extreme heat that poses a health risk to participants
• Mechanical issues with vehicles that cannot be resolved before departure

In all weather and safety cancellations, you will be offered a reschedule or a full refund. We will contact you as early as possible using the phone number or email you provided at booking.

4. Late arrivals and missed pickups

If you have arranged a hotel pickup, please be ready at the agreed time and location. If you are not present within 15 minutes of the scheduled pickup time, the driver may need to leave so other guests are not delayed.

If you are making your own way to the meeting point, please arrive at least 10 minutes before the scheduled departure. Late arrivals who miss the safety briefing may not be permitted to join the activity.

5. Partial group cancellations

If you booked for a group and some members can no longer attend, contact us as soon as possible. If the reduction in group size does not affect the price structure (for example, you still meet the minimum number for a private tour), we can simply adjust the guest count. If the reduction changes the pricing tier, the applicable rate for the new group size will apply and any difference will be refunded or charged accordingly.

6. Changes initiated by you

You may request changes to your booking date, time or activity type subject to availability. We do not charge a change fee, but if the new activity has a different price, the difference will be charged or refunded. Changes requested less than 24 hours before the activity may not be possible.

7. Refund method and timing

Refunds are processed to the original payment method where possible. Cash payments are refunded in cash at our office or by bank transfer. Bank transfer refunds typically take 5 to 10 business days to clear depending on your bank and location.

8. Travel insurance

We strongly recommend that all guests hold travel insurance covering adventure activities. Our cancellation policy is separate from any insurance claim you may make. We will provide a cancellation confirmation letter on request to assist with your insurance claim.

Frequently asked questions

What if it rains on the day of my quad tour?

If rain makes the route unsafe, we will contact you to offer a reschedule or a full refund. Light drizzle usually does not stop our quad and buggy tours, but we will always prioritise safety.

Can I change my booking to a different activity?

Yes, subject to availability. Contact us with your booking reference and we will check what is possible. Price differences will be adjusted.

How do I get my refund?

We process refunds within 5 to 10 business days to the original payment method. If you paid cash, we can arrange a bank transfer or a cash refund at our office.