Privacy Policy

This Privacy Policy explains how Land of Sand Adventure collects, uses, stores and protects your personal data when you browse our website, make a booking, send us a message or interact with us on WhatsApp, email or social media. We are committed to protecting your privacy and handling your data responsibly.

1. Who we are

Land of Sand Adventure is a local adventure tour operator based in Agadir, Morocco. Our registered address is C99W+5GJ, Boulevard du 20 Aout, Agadir 80000, Morocco. For data protection matters, you can contact us at landofsandadventures@gmail.com.

2. What personal data we collect

We only collect the information we actually need to run your booking and communicate with you. This includes:

• Identity data: your full name and the names of other participants in your booking
• Contact data: email address, phone number and WhatsApp number
• Booking data: the activity, date, time, number of guests, hotel or pickup location, and any special requests
• Payment data: we do not store credit card details; cash payments are recorded for accounting only
• Communication data: messages you send us via WhatsApp, email, our contact form or social media
• Technical data: IP address, browser type and device information collected automatically when you visit our website

3. Why we collect it (legal basis)

Under Moroccan law and general data protection principles, we process your data on the following bases:

• Contractual necessity: to confirm and operate your booking, send your ticket and provide the service you paid for
• Legitimate interests: to improve our website, respond to enquiries and prevent fraud
• Consent: where you have explicitly agreed, for example to receive marketing messages or reviews invitations
• Legal obligation: to maintain accounting and tax records as required by Moroccan law

4. Who has access to your data

Your personal data is accessible only to our own team members who need it to perform their jobs. We do not sell your data to third parties. We do not share it with advertising networks or data brokers.

We may share limited data with:

• Payment processors (only the information needed to complete a transaction)
• Hotel concierges or transport partners (only when you have requested a pickup)
• Government authorities (only when legally required)

5. How long we keep your data

We retain booking records for seven years to comply with Moroccan tax and accounting regulations. Marketing consent and enquiry records are kept for two years or until you withdraw consent, whichever comes first. After these periods, your data is securely deleted or anonymised.

6. Cookies and tracking

This website uses essential session cookies to keep your booking form working correctly. We only enable analytics or tracking cookies if you have explicitly consented to them through our cookie banner. You can withdraw consent at any time by clearing your browser cookies.

7. Your data protection rights

You have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: ask us to correct inaccurate or incomplete data
• Deletion: ask us to delete your personal data (subject to legal retention requirements)
• Restriction: ask us to limit how we use your data
• Objection: object to processing based on legitimate interests
• Portability: receive your data in a structured, commonly used format

To exercise any of these rights, email us at landofsandadventures@gmail.com with your full name and booking reference if you have one. We will respond within 30 days.

8. Data security

We store your data in encrypted JSON files on secure servers. Access is restricted to authorised team members. While we take every reasonable precaution, no internet transmission is completely secure. If you have concerns about the security of your data, contact us directly by phone.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the date of the last update.

10. Contact us about privacy

If you have any questions about this Privacy Policy or how we handle your data, please contact us at landofsandadventures@gmail.com or call +212 6 61 37 47 73.

Frequently asked questions

Is my credit card information stored on your website?

No. We do not store credit card numbers, expiry dates or CVV codes on our servers. Payments are processed in person or through trusted third-party payment providers.

Will you send me marketing emails?

Only if you have explicitly opted in. You can unsubscribe at any time by clicking the link in any marketing email or by contacting us directly.

Can I ask you to delete all my data?

Yes. You can request deletion at any time by emailing us. We will delete everything we are not legally required to keep for tax or accounting purposes.